Privacy Policy

– UPDATED JANUARY, 2022

This following document sets forth the Privacy Policy for the Soul Support Coordination website, http://www.soulsupportcoordination.com.au

Soul Support Coordination is committed to providing you with the best possible customer service experience. Soul Support Coordination is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

POLICY STATEMENT

Soul Support Coordination (SSC) is committed to safeguarding the confidentiality of all personal and or health information which is collected about my/our clients (service users) and any staff employed by Soul Support Coordination.

Individuals have the right to control how their personal information is collected and used, so I/we at SSC have created procedures that protect privacy with regards to the collection, storage and disclosure of all personal and health information.

This Privacy Policy applies to all services offered by SSC and complies with the Australian Privacy Principles under the Privacy Act 1998 (Cth) (as amended).

COLLECTING PERSONAL OR HEALTH INFORMATION

Soul Support Coordination (SSC) will only collect personal or health information with consent, except in specified circumstances including emergencies or as required or permitted by law.

I/we may also collect personal information without consent under special conditions, when providing a health or related service or when undertaking certain research or management activities.

Soul Support Coordination (SSC) collects information regarding the personal details and health history of service users to ensure the highest quality of service provision.

Individuals do not have to supply SSC with their personal or health information. However, if an individual chooses not to, I/we may not be to provide the service required or engage with the individual.

Individuals are entitled to anonymity when transacting with SSC. I/we will support an individual’s right to this choice in all situations where it is lawful and practicable. However, this may limit my/our ability to provide services of assistance.

Information regarding staff members is collected for administrative and workplace health and safety purposes.

USING AND DISCLOSING PERSONAL OR HEALTH INFORMATION

Information regarding staff members is collected for administrative and workplace health and safety purposes. Soul Support Coordination (SSC) intends to only use an individual’s personal or health information:

• in the case of SSC’s clients or service users, in the provision of services; or
• in the case of SSC’s employees or contractors, for administrative or workplace health and safety purposes.

I/we recognise the importance of individuals providing their personal or health information. We will not use or disclose any information about individuals for other purposes without consent, except in exceptional cases, such as if disclosure is required by law or is necessary to protect the rights or property of Soul Support Coordination (SSC) or any other individual, or to lessen a serious threat to a person’s health or safety.

SSC may contact individuals on the phone numbers or at the postal address provided to us for the purposes listed above.

If an individual is receiving material from SSC that they no longer wish to receive, the individual can ask that their details be removed from our mailing list.

ACCESSING THE INFORMATION, SOUL SUPPORT COORDINATION (SSC)

If at any time an individual (client) wishes to know what personal information has been provided to us, please contact Jocelyn (support Coordinator) personally on the number listed at the end of this information. I will then provide you with a Request Information Form to fill out and complete, to start the process.

If an individual requests access to the personal information that I/we hold about them, or to change that personal information, upon this request I/we will give the individual access, unless it is determined to be unreasonable for the reasons set out in our Privacy Policy.

If we deny access to information, I/we will set out in writing, the reasons for denying this access. Where there is a dispute about the right to access information or forms of access, this will be dealt with in accordance with SSC’s privacy complaints procedure. For more information, please contact Jocelyn.

CHANGING AND DELETING THE INFORMATION I/WE STORE

If at any time an individual wants to change personal information that is inaccurate or out of date, or if personal information needs to be deleted, please contact Jocelyn on the number below. I/we will take all reasonable steps to amend or delete the information unless I/we need to keep it for legal or contractual reasons. If a request for change is refused SSC will set out, in writing, the reasons for this refusal. SSC assures the individual that there will be no charge for making the request or correcting any information.

SECURITY AND STORAGE OR PERSONAL INFORMATION

Support Coordination SSC, will take all reasonable steps to keep and secure any information that is held about individuals and to keep this information accurate and up to date, including information that is stored electronically. Any employees and contractors associated with SSC, myself included are obliged to respect the confidentiality of any personal information held by us. SSC is not, however, responsible for events arising from unauthorised access to an individual’s personal information.

QUESTIONS oR PROBLEMS

As SSC takes all matters seriously, please contact me/us at Soul Support Coordination if you have any questions, concerns or problems with the personal information I/we hold. I/we can assure you that the matter will be addressed promptly. If you require more information and have further queries regarding this Privacy Policy, including wanting information changed or delete, or have a problem or complaint, please contact: Jocelyn Gill: hello@soulsupportcoordination.com.au or 0402-252-475